Privacy & Cookies

Privacy & Cookies

We’re impressed! Not everybody wants to read this information. What follows is what we’re legally bound to tell you – we don’t talk like this in reality. If you want the short version, we don’t use your data in any other way than to be able to reply to your questions and enquiries, or follow up with very targeted marketing that we think you might legitimately be interested in based on your job. If you’ve any queries on the below, please drop us an email or give us a ring.

Privacy Policy

Wolfenden is committed to safeguarding the privacy of our website users while providing the highest possible quality of service. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). Under the terms of the Data Protection legislation, we are required to explain to you how we will treat any personal and/or private data which we collect from you. By using and/or registering on this site or contacting us by email or through this site, you consent to the collection, use and transfer of your information under the terms of this privacy statement.

We warrant that we will not disclose your information or personal details to any other third party without your approval other than is set out elsewhere in this privacy statement.

We use the data we collect to deliver and personalise our communications with you. For example, we may contact you by telephone, email, direct mail, via social channels or other means of electronic communication to inform you about Wolfenden or our Services, to update you on news or a topical issue, invite you to take part in a survey, or invite you to an event. We also use cookies and similar technologies to provide the most relevant information to you.

Wolfenden’s Use of Cookies

The below cookie policy describes what cookies the Wolfenden website stores and their various utilities. You can manage the cookies collected by clicking here or the “Cookie Consent” link in the footer of the website.

What is a Cookie?

A cookie is a small file, which often includes a unique identifier, that is stored in a web browser on your computer or mobile phone (referred to here as a “device”). Each cookie stored on your device can only be accessed by the associated website that created the cookie, and any third party platforms that said website allows. Every time a browser on your device requests a page from a website, its associated cookies are sent as part of that request. However, each website can only store cookies on your browser if your browser’s preferences allow it.

How do we use Cookies?

Identifiers stored within cookies on the Wolfenden website enable us to provide specific on-site functionality, such as being able to manage your enquiry submissions. We also use the information supplied by cookies to help us to anonymously analyse the profile of our visitors to help provide you with a better user experience. For example, if on a previous visit you went to our blog pages, we might find this out from your cookie and highlight similar stories on your second and subsequent visits.

Cookies Used By Wolfenden

We use cookies on the Wolfenden website to make a better website experience, including analytics cookies. These cookies are grouped as detailed below:

Category 1: Strictly Necessary Cookies

These cookies are essential in order to enable you to navigate around the website and use its features. Without these cookies some aspects of a website may not be provided, such as form submissions.

Wolfenden uses this type of cookie for the following purposes, but is not limited to: Allowing you to browse the website; ensuring a consistent user experience; form confirmation messaging.

Category 2: Analytics Cookies

These cookies enable us to collect anonymous information on the pages visited.

These cookies help to relate the information about how visitors use a website via randomly generated, anonymous, IDs. For instance which pages visitors go to most often, and if they trigger error messages from certain actions. These cookies don’t store information that identifies a visitor. All information collected against these cookie IDs is aggregated and therefore anonymous. The data is only used to understand how the website is used and in turn, to improve its operation.

Category 3: Marketing Cookies

These cookies track your online activity to help advertisers deliver more relevant advertising or to limit how many times you see an ad. These cookies can share that information with other organizations or advertisers. These are persistent cookies and almost always of third-party provenance.

Don’t Want Us To Use Cookies?

We will not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies which are set by this site, you can click “Cookie Consent” in the footer of this website or you can use your browser settings. Use the Help function within your browser to learn how.

Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile phone, you will need to refer to your handset manual.

Cookies used by Wolfenden

Cookie Pop-Up
Cookies: CookieConsent
Group: Strictly Necessary
Lifespan: 1 year
Purpose: Controls the cookie pop-up banner to determine whether or not cookies have been accepted.
Recatchpa
Cookies: _GRECAPTCHA
Group: Strictly Necessary
Lifespan: 1 year
Purpose: Controls the reCAPTCHA spam filtering on forms.
Wolfenden Source
Cookies: wlfndnTRKData, wlfndnTRKSession
Group: Analytics
Lifespan: 30 minutes
Purpose: Captures session source information to be attached to our forms, this help us understand how your found our website.
Microsoft Clarity
Cookies: _clsk, _clck, CLID, MUID
Group: Analytics
Lifespan: 1 session, 1 year, 1 session, 1 year
Purpose: Captures anonymous data for session recording to help us improve our website performance.
Google Analytics
Cookies: _ga, _gid
Group: Analytics
Lifespan: 1 year, 24 hours
Purpose: To anonymously track sessions, pageviews and interactions across this website to analyse website performance in order to make improvements to the user experience.
Matomo
Cookies: _pk_id, _pk_ref, _pk_ses, _pk_cvar
Group: Analytics
Lifespan: 13 months, 6 months, 30 minutes, 30 minutes
Purpose: To anonymously track sessions, pageviews and interactions across this website to analyse website performance in order to make improvements to the user experience.

To opt-out of Matomo tracking, please use the controls below.

HotJar
Cookies: _hjid, _hjAbsoluteSessionInProgress, _hjIncludedInPageviewSample
Group: Analytics
Lifespan: 1 year, 1 session, 1 session
Purpose: To anonymously track sessions, pageviews and interactions across this website to analyse website performance in order to make improvements to the user experience.
LinkedIn
Cookies: AnalyticsSyncHistory, UserMatchHistory, bcookie, lang, li_gc, li_mc, lidc
Group: Marketing
Lifespan: 1 month, 1 month, 2 years, session, 2 years, 2 years, 24 hours
Purpose: To analyse data between connected visits between the Wolfenden website and LinkedIn.
Leadfeeder
Cookies: _lfa
Group: Marketing
Lifespan: 2 years
Purpose: To differentiate between users to help improve Wolfenden’s marketing strategy.
Twitter
Cookies: _twitter_sess
Group: Marketing
Lifespan: Session
Purpose: To analyse data between connected visits between the Wolfenden website and Twitter.

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    Read our Privacy Policy here for information on how we use and store your data.